Frequently Asked Questions

Where can I find the Orangebikez’ shop?

On the Boulevard Nayarit nr. 2, inside the Plaza Business Center.

When you find El Tigre on your right hand, simply straight forward towards Marina Nueva Vallarta, directly after the bridge on your right.

We are located within walking distance from Varadera Villa, The Grand Mayan, Sea Garden, Ocean Vista Residences and Vidanta.

How and when do I pay for a bike?

There are 2 options:

1) Online by Paypal via our website when you reserve a bicycle

2) In person at the Orangebikez’ shop, in cash, or with a credit/debitcard. We accept Visa, Mastercard and American Express

Notes: Online payments are always upfront, no deposit required, and for rentals realized in the Orangebikez’ shop we ask for a 1000MXN deposit, which will be settled with the final bill upon returning the bike(s).

Considering the size size of our business, the high bank charges and avoid currency change discussions, Orangebikez.mx, only accepts Mexican Pesos.

Am I obligated to wear a helmet?

No. Mexican law does not state wearing a helmet as obligatory. However, for your own safety, orangebikez.mx provides a one-size-fits-all helmet with each bicycle.

What is the maximum reach of a battery?

Depends a little on the type of bike (model Chamaco has longest range), but pedal-assisted between 35-40km is the average.

Is there a minimum age?

Each renter has to be minimum 18 years old at the moment of signing the contract, but under responsibility of an adult, youngsters are free to ride the bikes.

What is the size of the bicycles?

26” inch, which basically means that any (young) adult from 5.3ft up to 6.4ft body height will be able to comfortably ride our bikes. Saddles and steering are adjustable for the perfect fit.

What do I do with the bicycle overnight in case of a longer rental period?

Any bicycle rented for 24 hours or longer will be provided with a 110V charging device. We kindly ask you park the bike in a safe place overnight and use the provided lock. If you wish you can take out the battery and charge it anywhere you prefer. Charging time takes about 4-7 hours.

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